"What would Google Do?" by Jeff Jarvis is a poorly named, but insightful look at how Google really changes everything. In summary, these are the new requirements for success in business:
- give the people control, trust the people, then get out of the way
- be a platform, think distributed ( go to your customers)
- life is public, be honest and transparent
- simplify, think elegant organization
- it is a post-scarcity economy, think open-source and free
- middle-men are dead
- listening is the best marketing
Crap will be ignored.